Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept payments via Billplz, Stripe, and PayPal, which cover major credit/debit cards, online banking, and e-wallets.
Is it safe to enter my payment details on your site?
Yes. All payments are processed securely through Billplz, Stripe, and PayPal — we do not store your card details on our servers.
Can I change or cancel my order after placing it?
Please contact us at support@chiorajewellery.com as soon as possible. If your order hasn't been processed yet, we'll do our best to change or cancel it. Once it's shipped, we're unable to make changes.
I made a mistake with my shipping address. What do I do?
Contact us immediately at support@chiorajewellery.com with your order number. We can update the address only if the order hasn't shipped yet.
Shipping & Delivery
Do you ship internationally?
No, we currently only ship within Malaysia (West and East Malaysia).
How long does shipping take?
Orders are processed within 1–3 business days, then delivered within 2–4 business days for West Malaysia or 4–7 business days for East Malaysia (Sabah/Sarawak). See our Shipping Policy for full details.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link.
What if my order hasn't arrived yet?
Delivery can occasionally be delayed due to courier volume or public holidays. If it's been longer than the estimated delivery window, contact us at support@chiorajewellery.com with your order number and we'll look into it.
Returns & Refunds
What is your return policy?
We offer returns within 14 calendar days of delivery, as long as the item is unused, in its original packaging, and unworn. See our Refund Policy for full details.
How do I start a return?
Email us at support@chiorajewellery.com with your order number and reason for return, and we'll guide you through the next steps.
Who pays for return shipping?
You're responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect — in which case we cover it.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 7–10 business days back to your original payment method.
Can I exchange an item instead of returning it?
We do offer exchanges — contact us at support@chiorajewellery.com to arrange one, or return your item for a refund (see our Refund Policy) and place a new order.
My item arrived damaged or wrong. What now?
Contact us right away at support@chiorajewellery.com with your order number and a photo of the item. We'll make it right at no extra cost to you.
Product & Care
What materials are your pieces made from?
Most of our silver-tone pieces are made from 925 sterling silver. For our gold-toned pieces, please check the individual product page, as material composition can vary — we're happy to confirm the exact material for any specific piece if you contact us at support@chiorajewellery.com before purchasing.
Are your pieces hypoallergenic / waterproof / tarnish-resistant?
Our pieces are not specifically recommended for sensitive skin. They're fine for everyday activities like hand-washing, but we'd suggest avoiding prolonged water exposure (like swimming or showering) to help them last longer. Our jewellery uses electroplating, which helps preserve the color and shine — but like most plated jewellery, the shine may gradually soften over time with heavy daily wear, so we recommend following our care guide above to keep it looking its best for as long as possible.
How do I care for my jewellery?
To keep your jewellery looking its best:
- Prevent moisture exposure
- Put jewellery on last (after perfume and lotion) and take it off first
- Avoid friction with other jewellery
- Store in a dry, cool place
- Avoid contact with chemicals
- Clean regularly with a soft cloth
Do your rings/bracelets come in different sizes?
Our rings are open rings, so they're adjustable rather than fixed sizes — you can gently open or close the band to get a comfortable fit. Our necklaces come in one fixed length, but the chain is adjustable at the clasp/anchor point, so you can wear it shorter or longer depending on your preference.
What if it still doesn't fit comfortably?
Since our rings are open and adjustable and our necklace chains have adjustable length, most fit concerns can be resolved at home. If you're still having trouble, contact us at support@chiorajewellery.com and we'll help troubleshoot, or you can return it within 14 days per our Refund Policy.
Account & Contact
Do I need an account to place an order?
No, you can check out as a guest, but creating an account lets you track orders more easily.
How can I contact you?
You can reach us anytime at hello@chiorajewellery.com. See our Contact page for more details.
Do you have a physical store?
No, we're an online-only store.