Refund policy

Last updated: 19/8/2026

Thank you for shopping at Chiora Jewellery. We want you to be happy with your purchase. If you're not fully satisfied, we're here to help.

Returns

You have 14 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging, with tags and labels attached
Accompanied by proof of purchase (order number or receipt)

Certain items are not eligible for return, including:

Sale or clearance items
Gift cards
Items marked as "Final Sale" on the product page
Personalised or made-to-order items
Items damaged or altered after delivery through customer misuse

How to Start a Return

To start a return, contact us at support@chiorajewellery.com with your order number and the reason for your return. We will provide instructions on where and how to send your item.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Unless the item is faulty, defective, or we made an error with your order, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately at support@chiorajewellery.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right — at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you'll be automatically refunded on your original payment method within 7–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Original shipping costs are non-refundable, except where the return is due to our error or a defective product.

Exchanges

We're happy to offer exchanges. Contact us at support@chiorajewellery.com to arrange one, or return your item for a refund (per the process above) and place a new order for the item you want.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@chiorajewellery.com.