Shipping policy

Last updated: 19/8/2026

This Shipping Policy explains how we process and ship orders placed on chiorajewellery.com. We currently ship within Malaysia only.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we're experiencing a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination	Shipping Method	Estimated Delivery Time
West Malaysia	Standard	2–4 business days
East Malaysia (Sabah/Sarawak)	Standard	4–7 business days

Delivery delays can occasionally occur due to circumstances beyond our control, such as courier delays or public holidays.

Shipment Confirmation and Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Damages

Chiora Jewellery is not liable for products damaged or lost during shipping. If your order arrived damaged, please contact us at support@chiorajewellery.com with your order number and photos of the damage, and we will file a claim with the shipping carrier on your behalf.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@chiorajewellery.com as soon as possible — we'll do our best to update it before the order ships.