Terms of service

Last updated: 19/8/2026

Welcome to Chiora Jewellery ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of chiorajewellery.com (the "Site") and any purchases you make through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on this Site. By using the Site, you represent that you meet this requirement.

Products and Pricing

We make every effort to display our products and their prices as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are error-free. Prices are listed in MYR and are subject to change without notice. We reserve the right to limit quantities, refuse orders, or discontinue any product at any time.

Orders and Payment

When you place an order, you are making an offer to purchase the product(s) at the listed price. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Payment must be received in full before an order is processed and shipped. We accept the payment methods listed at checkout, processed securely through Billplz, Stripe, and PayPal.

Shipping and Delivery

Shipping timeframes and costs are outlined in our Shipping Policy. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

Returns and Refunds

Our returns and refunds process is outlined in our Refund Policy. By making a purchase, you agree to the terms set out there.

Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Chiora Jewellery or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

User Conduct

You agree not to use the Site to:

Violate any applicable law or regulation
Infringe upon the rights of others
Transmit any harmful or malicious code
Attempt to gain unauthorised access to our systems

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.

Limitation of Liability

To the fullest extent permitted by law, Chiora Jewellery shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products. Our total liability for any claim shall not exceed the amount you paid for the relevant product.

Indemnification

You agree to indemnify and hold Chiora Jewellery harmless from any claims, losses, or damages, including legal fees, arising from your breach of these Terms or misuse of the Site.

Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.